Shipping policy
At MUMIRA, we work to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are typically processed within 1–2 business days, Monday through Friday.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Times
Estimated delivery times may vary depending on your location, shipping method, and other circumstances.
Standard Shipping: 8–10 business days
Express Shipping: 5–8 business days
Please note that delivery times are estimates and are not guaranteed.
3. Shipping Costs
Shipping costs are displayed at checkout before you complete your purchase.
Any applicable shipping promotions or free shipping offers will be clearly stated on our website or at checkout.
4. Order Tracking
Once your order has shipped, you may receive a tracking number by email.
Tracking information may take some time to become active after the package has been handed to the carrier.
If your tracking information has not updated for several business days, please contact us at support@mumira.store.
5. Delivery Delays
Although we work with shipping providers to deliver orders within the estimated timeframe, delays can occasionally occur.
Delays may be caused by:
- Carrier delays
- Weather conditions
- Holidays or high shipping volumes
- Incorrect or incomplete shipping information
- Customs or other circumstances outside our reasonable control
MUMIRA is not responsible for delays caused by circumstances outside our reasonable control.
6. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice that your shipping information is incorrect, please contact us as soon as possible at support@mumira.store.
We cannot guarantee that changes can be made once an order has entered processing or has been shipped.
MUMIRA is not responsible for orders delivered to an incorrect address provided by the customer.
7. Lost, Stolen, or Damaged Packages
If your package appears to be lost, stolen, or damaged during delivery, please contact us at support@mumira.store.
For damaged packages, please provide photos of the package and the product when possible.
We will review the situation and work with the applicable shipping carrier to determine the appropriate solution.
8. Missing Orders
If your tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier.
If you still cannot locate your package, contact us at support@mumira.com, and we will do our best to assist you.
9. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We cannot guarantee that changes or cancellations can be made once an order has been processed or shipped.
Once an order has shipped, our standard Return & Refund Policy applies.
10. Contact Us
If you have any questions about shipping or your order, please contact us:
support@mumira.store
Monday – Friday | 09:00 – 17:00 (ET)
Saturday – Sunday | 11:00 – 16:00 (ET)
We aim to reply to all messages within 24 hours.
MUMIRA LLC
3140 W. Main Street
Riverton, Wyoming, 82501
United States