Refund policy

Thank you for shopping at Vincaso. We want you to be happy with your purchase. If you are not completely satisfied, you may return your order under the conditions below.

14-Day Return Period

You have 14 days from the date you receive your order to request a return. Requests made after this period cannot be accepted.

Conditions for Returns

To be eligible for a return, items must meet all of the following conditions:

The item must be unworn, unwashed, and unused.
All original tags must still be attached.
The item must be returned in its original packaging.
The item must be in the same condition in which you received it.

Items that show signs of wear, washing, alterations, odors, or damage, or that are returned without the original packaging, will not be accepted for a refund.

How to Start a Return

Contact us by email at support @vincaso.store within 14 days of receiving your order.
Include your order number and the reason for the return.
We will reply with the return instructions and the return address.
Pack the item securely in its original packaging and send it back to us.

Please do not send items back without contacting us first. Returns that have not been approved may not be processed.

Return Shipping Costs

The customer is responsible for paying the return shipping costs. Original shipping costs are non-refundable. We recommend using a tracked shipping service, as we are not responsible for returns that are lost or damaged in transit.

Refunds

Once we receive and inspect your return, we will notify you by email about the status of your refund.

If your return is approved, the refund will be issued to your original payment method.
Refunds are usually processed within 5–10 business days, depending on your bank or payment provider.
If the item does not meet the return conditions, we reserve the right to refuse the refund or return the item to you at your expense.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@vincaso.store within 48 hours of delivery with photos of the item and the packaging. We will find a solution for you.